Uniforms2Gear Returns Policy
We understand that sometimes items arrive and do not meet your expectations or that your needs may change. Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. Items that have been altered, embellished, or ordered custom, cannot be returned. To see if an item is eligible for return/exchange, please reach out to us Here.
A refund will be provided once we have received the item and determined that it is eligible for a refund. It can take up to 14 days for us to receive and process the return. In certain circumstances, additional time may be necessary to process your return. If we need additional information about your return, we will contact you for further information.
Items That You May Be Able To Return
Some products have special rules determining their eligibility for returns:
- Footwear - Footwear must be new and unworn. We understand you may not be able to guarantee fit until you have it on your foot, but if it has been worn for a day or longer and then determined that it does not fit, it will not be eligible for a return. Footwear unfortunately shows wear extremely quick, especially in leather footwear.
- Clothing - Clothing must not be altered, embellished, or otherwise customized from original factory condition. Clothing cannot be washed, and should still have tags. In the case that clothing is new, but no longer has the tags, a restocking fee up to 25% may be applied.
Items That You Can't Return
Some products are non-returnable, such as the following:
- Custom Ordered Products (e.g. Badges with custom lettering, body armor, embroidered or printed items).
- Clearance, Discounted, or Final Sale Items.
If any of these items arrive damaged, defective, or materially different than what was ordered, please contact us Here.
Sending Us Your Return
If Uniforms2Gear has made an error in shipping you any part of your order, we will send you an authorized RMA with a shipping label for return, and ship the replacement to you at no charge.
If you ordered an item in error and would like to return or replace it, we will send you an authorized RMA to include with the return for tracking purposes. Sending back an item without an RMA will be discarded or returned to sender. There is no way to properly process a received item unless we know who sent it. You will be responsible for return shipping, but we will try to send you the replacement item at no additional shipping cost when possible.